What is the warranty on the panels?
LG offers a very large and comprehensive warranty on its solar panels.
Firstly, there is a 12 Year Product Warranty for Modules from date of purchase, which is two years more than the standard for the Industry.
This warranty covers more than parts. It also includes free-of-charge repair or replacement (at LG’s discretion) of the module plus free shipping and delivery if within 80kms of an Australian capital city.
LG panels include a 25 Year Limited Warranty for Power Output. In this warranty LG firstly guarantees that for a period of one (1) year from date of purchase the actual power output of the module will be no less than 98% of the labeled power output. This is much less energy loss than Industry standard. Also from the second year, the actual power output will decline annually by no more than 0.6% for a period of remaining 24 years. By year 25 LG panels are warrantied to still supply at least 83.6% of their original performance. Again this is less loss than standard Tier 1 panels. Of course, with cheap Chinese panels, the loss is very rapid. In 2015, the Federal Environment Minister requested an urgent review of panel quality with cheaper panels lasting only five to seven years despite government rebate support being based on an average panel life of 15 years.
LG also has a Customer Care Centre open in Eastern Creek, Australia and Christchurch New Zealand which is open seven days to take calls and any warranty claims. These claims will then be passed onto LG’s solar unit to be processed with the help of our dealer network.
These warranties and attached service level offer LG customers real security and peace of mind.