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What should I do when a solar sales person knocks on my door at home?

Transcript

I've been in the industry for 12 years, and I've seen some practices in terms of selling solar that I would really say to people, be careful.

The first thing: door knockers. I don't like door knockers because normally it is all about the sale moment. It is not about a good outcome for the end customer. So I would recommend that if people want to sell you solar through door knocking, you're not likely to get a high-quality outcome.

The second thing is people do sometimes try to get better deals via a bulk buy. A bulk buy means that somebody comes into town and says if 20, 30 people come together and they all buy together, you can get a much better deal, because I can give you that much more saving. The problem is that it's usually an overseas or company from interstate that comes into town. Offers that bulk buy just plunk the thing on. If there's a problem down the track, it's really hard to find them. And then the local guy with grunge teeth is coming to try and fix the thing. And I'm telling you, he's going to make sure he's going to get his money back this time. So bulk buys are sometimes really a pretend cheap solution, because they're going to make one solution fit for all. They're not all the right solutions. I would really stay away from bulk buy.

Then I would stay away from the office that give you a couple of extra panels for free. There's never such a thing for free. The free interest rate, what happens there? They're packed the money for the interest on top of the solar system in the first place, so you're still paying for it. There's no such thing as a free lunch.

Tier one means very little. It is used to give a label and impression of quality to a panel, but it is a useless label, because Bloomberg does not use it in a quality sense. That tier one panel is not tested for quality.

The other one is the 25-year performance warranty. That is not worth anything,` because the cost of claiming it will be more than what you get back. I've seen it for many years. I've never seen anybody successfully claim it. You've got to go for the product warranty, which is the 25 year labors.

The last one is the one where the price is really, really cheap. And you go, "Wow, this is a terrific deal." There's a famous saying: If you buy cheap, you buy twice. You've got to go for a certain price point to actually get the quality that lasts.

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